Alienware Aurora M7700 Gaming Notebook

Full Description

4 Reviews

1. People — Do not buy anything from Alienware! It was a huge mistake for us. We bought the M9750 laptop about 18 months ago and spent a fortune. My son had saved up much of the money himself and was excited to pick this one out. It was sent in for repairs at least twice. On the 2nd time, they returned it and it still wasn’t fixed, they had installed the motherboard improperly. When we called to tell them, they tried to act like WE had done something to break it again. Finally they agreed to fix it for the third repair. At this repair, when they mailed it back to us, it was misplaced by Fedex! [...] I also found out that they settled with Fedex two months previously, but yet they still jacked me around for additional months. Ok, so they picked a computer to replace our lost computer with, and it’s not as good of a computer. But there’s nothing I can do, I have complained and argued and begged, but they are sending me a basic model laptop that doesn’t even compare to the expensive one that we purchased. They swear that it’s even better than my old one, but this is only because technology has improved, it’s not because it’s a comparably priced computer. Even the case isn’t as cool as the one we originally had, but they don’t care. We don’t have a choice. They were rude, and no one ever once apologized to us that they and Fedex had lost our laptop — they treated me like a thief and even admitted to me that my account was “flagged for possible fraud”! What? Are you kidding me? We sent in a laptop for repairs back in April 2009 and have never seen it or a replacement product since. Apparently I will be getting a new laptop this week, but it doesn’t begin to fix the time lost and the aggravation of all these months. Oh, and the only time Alienware ever did apologize was when I mentioned hiring a lawyer. Interesting. Beware, from Houston, Texas. [...]

2. I’ve had this laptop for 3 years and 1 month to be exact the battery pack and the video card heat sink have died.The video card is burned and I smelled smoke coming out of the laptop and I saw dead pixels on the screen & I had to shut the computer down immediately because I was afraid the computer would burn.The heat sink costs over $500 & you can’t find it at any local computer repair store or stores like Staples.I didn’t get the warranty because I never thought that a $3,000 laptop would have so many major problems in less then 5 years.

3. I purchased this same laptop from Alienware thinking I was getting the best PC ever! I WAS WRONG! The only reason I saw the above post is because I am shopping for parts to fix mine. Alienware’s customer support is the worst I have EVER dealt with, I would-could get better service from a barking dog. I only wish that I would have purchased the 4 year extended warranty. SO far, the screen has dead pixels and the back light doesn’t seem to work, the dvd drive is toast, one of the cooling fans died, and the battery is toast. This laptop is 4 years old, I have seen 10 year old Dell laptops with less wrong. All in all, build your own, all this laptop was is a Clevo 900D that Alienware stuck there name on. I urge anyone who is considering buying from this company to look elsewhere! Please! Please!

4. As a young teen I used to dream about a machine such as the one alienware claimed it was. A machine that does anything and everything for gaming, with state of the art sound and graphics. Alienware claims it has award winning customer service and a computer that I nicknamed RAMBO, before I bought one.

   With mods, my alienware desktop replacement cost 4700.00. It is by far, the absolute worst experience I have ever had with a computer, and it has been sitting in my closet for nearly a year after I purchased it. Multiple crashes, both hdd’s stripped and the machine in general was so hot at times, it would burn not only a flat surface but would retain the heat long after the machine was off. Save the argument that a large replacement desktop would do that in general, the machine has nearly not enough adequate fans to carry the weight and heft of such a system.

   I cannot urge you enough, no matter how slick and stylish the ads may be and how amazing the clock speeds are that alienware claims (you can build your own and clock it at whatever you like, you don’t need the name alienware to do it), never, ever purchase anything from this company.

   The customer service was tiresome, nauseating and paltry. I had to call up nearly three times a day for months, before they would even consider having it returned, that was still with it under warranty.

   A company that should clearly go underground and never come back up again.